Saatva Mattress Reviews

You will never find customer service as exceptional as Saatva….Have had their mattress for about two years…when I felt the mattress was dipping , they immediately made sure I was taken care of and replaced the mattress…at no charge…the mattress is solid and they stand behind their product. I am really blown away with how easy it is to work with Saatva. Everyone has been fantastic ….I can not say enough…Buy from Saatva and you will not be disappointed in any manner from the initial purchase through delivery and well beyond…

We’ve had our Saatva Classic Mattress (King 11.5″ firm) for about a month now, and are 100% satisfied. We liked our iComfort mattress that we replaced with the Saatva, but we LOVE our new Saatva mattress! The delivery took longer than the 9-21 days that was communicated to us, but given the fact that we are in the middle of a pandemic, we weren’t surprised or concerned. Saatva just gained a lifetime customer, as this is the most comfortable mattress both my husband and I have ever slept on. My husband actually sleeps through through the night now, and is no longer tossing and turning. All the online research I did prior to purchase definitely paid off, and I now know first hand why Saatva has such positive reviews!

Have a Saatva mattress and ordered Organic Percale sheets as a xmas gift. Had a mixup/problem and the way Saatva handled it has made me a loyal customer. Not only did I receive a phone call from the General Manager ON CHRISTMAS DAY – but they followed up with an email and immediately rectified the issue. A company this focused on service is a company you want to support. Thank you Saatva and thank you Samantha.

I purchased the Saatva Classic Luxury Firm mattress about five years ago. I hated it from the first night I slept on it. “Luxury Firm”?? More like hard as a rock! I missed out on the return policy due to my constantly working out of town for over a year during that time. I can’t blame Saatva for that. Over the last five years, I purchased multiple mattress toppers in an attempt to make the mattress more comfortable. Nothing helped. I still found myself tossing and turning all night and frequently woke up with hip pain. I was searching for a new mattress topper for this awful Saatva mattress yesterday, then decided enough is enough already. So, today is the day this awful mattress gets fired. I’ve got a new mattress being delivered today. And it’s not a Saatva. I don’t know if the new mattress will work for me, as I believe any review written by all the mattress review websites are bogus, and not to be believed. I am retired now, so if the new mattress doesn’t work as advertised, I will be returning it. I gave it two stars because the mattress itself is well made. It didn’t fall apart or sag.

Had defectives mattress that has gotten worse over 2 years, and saatva customer service immediately replaced at no cost and understood our concerns.

Saatva is a very responsive company. I hastily ordered a bed on their website and realized I hadn’t considered other information before placing the order. So about an hour after I placed my order, I emailed customer support to cancel it. Within 5 minutes, I received an email back confirming the cancellation and a timeframe when I would get my refund back. I will definitely be back to buy a mattress! I just have to make sure the firmness and height are more accurate and add the foundation when I reorder.

They stand by their product and are willing to help you in anyway they can. Every rep I’ve ever spoken with is very knowledgeable about the product and cells you based on your needs nothing more. Highly recommend this company

Like many others, I followed all of the outstanding reviews and convinced spouse we needed a Saatva Flagship Luxury Firm. Hubs is 175, I am 130, but within a few months, there were depressions. They were not deep enough for a refund. Rotations didn’t help and flipping is not an option. As a side sleeper, soon my hips were hurting so bad in the morning, I had trouble getting shoes on for work. My sleep suffered and I was exhausted. Through the week, I began sleeping in our spare room on an inexpensive mattress from Sam’s and my sleep instantly improved. My husband sleeps alone in our giant king sized bed now. He started having extreme leg, hip, and even foot pain that has caused him to walk with a limp. We have been trying to diagnose the source, but we made excuses that we were aging (47 and 48). He has seen multiple doctors, used shoe inserts, and most recently, made several visits a chiropractor. I’ve become convinced it is the mattress after experiencing the old familiar pain of sleeping on that mattress on weekends when I can take a naps and make up for the loss of sleep and pain. We decided to switch beds for him to try the mattress I’ve been sleeping on. After only two nights, he is felt remarkably better and I was in that old familiar state of exhaustion and pain. We are in the market for a new mattress. We haven’t slept in the same room through the work week for over two years. We just can’t sacrifice any more sleep and continue to function. My advice, is to contact the company immediately when you aren’t sleeping well. Keep records of dates and conversations. They will stall initially, have you wait for a return for various reasons, then offer you a replacement that you will pay even more for, and finally tell you that it is too late to do anything about it. We MUST purchase a new mattress. We will donate this one, and even giving it away, I feel guilty because someone may very well suffer what we have. Our Saatva is horrible!

We ordered a Queen 14.5″ Flagship Luxury Medium Firm Mattress from SAATVA in May. Initially, it was fine for us but after a while, It did not work for us and we felt it was too soft and was giving us backache. I called SAATVA well after their 180 day exchange period. They agreed to exchange the mattress for a firmer option at no cost to us. The customer service is excellent and empathetic. I would highly recommend everyone to invest in a saatva mattress and find your best fit.

What a wonderful customer service department. I had an issue and it was resolved immediately. We love our Luxury Firm mattress. Thank you for everything!

I’ve had this mattress for five years with and without a partner. It has been wonderful, best mattress I’ve ever had. I’m a side sleeper and it just is so comfortable with great support. When I sleep on my back, it is also very comfortable. I really am surprised no one else can make a mattress this great. Reasonable price, easy and fast delivery. Threw my Serta away after two years. Buy this mattress!!

The tufts ( buttons ) interfere with my ability to sleep. Placed a topper which then sags so lose any benefits of mattress. If you sleep like “The Princess and the Pea” do not order a mattress with tufts on top.

These mattresses suck. They are not comfortable. Even with the FREE pads they send you if you say you want it softer. Then the pads stink after you have been sleeping on them and you have to wash them. It says do not wash on them?? I would never buy one of these again. They feel like a cheap hotel mattress, where you can feel the springs move and hear them. Customer service was good.

Just a wonderful product. I am so appreciative to wake up every morning after a good night of sleep. Thank you, Saatva, for your quality mattresses.

Perfect customer service! Excellent quality. Happy me!

I would give a five star review to the Saatva Mattress Company, and in particular their Customer Service and Return Policy. After the first mattress I purchased did not satisfy me, they sent a topper free of charge, which I could keep even if it didn’t work out. After four months of continued back pain, I needed to try something different. This was in no way the fault of the mattress, which was of very fine quality. It just didn’t work for me. So they exchanged it for another more expensive model I hoped would solve the problem (adjustments in price, of course). Unfortunately, that didn’t work either. As bad as I felt about having to ask to return still another mattress, the agent was very congenial and understanding. Just like the first, the mattress was picked up just as promised, and I received a full refund promptly for both mattresses (less a $99 handling fee). No hassles, no problems, no sales pitch. Just good Customer Service. Thank you Saatva.

I am extremely happy with my purchase. I’ve had it about 6 weeks. It’s my third mattress in 5 years. I’ve had two spine fusion surgeries and need firm support. I bought a $3500 TEMPUR-pedic & it was torture. Kept it 2 years becuz of the price I paid. I am 5’5”, 138 lbs so average size, but I need hip support. Then I got a Mattress Factory firm with a pillow top. No edge support at all. So I did what I thought I’d never do, I bought a mattress online! Saatva. It was the best decision I’ve ever made. For once! I got the standard firm and it is firm. But it’s what I need. You can always add a topper if it’s too firm I thought. But it is very comfortable. No spine or hip pressure points. I put it on a platform bed, no box springs. It sits comfortably on it. No sliding around.

Anyone who knows me would say I’m the greatest researcher they know. So when I decided I wanted an adjustable bed, I immediately went online. I quickly narrowed it down to 3 or 4 but deeper research and review led me to Saatva for bed and mattress. From day one of my decision to night one of sleeping on my new bed, things couldn’t have gone better. And the white glove delivery and set up were perfect, too. A friend recently spent a small fortune on one of the “popular” brands, but no way could she be any more satisfied than I am.

Saatva is extremely accommodating and customer centric.

Can’t review a mattress that was not delivered. This company should be ashamed. $10,000 spent on a bed and all they do is make excuses about the people at the warehouse. My first call, everyone behaved as if this had never happened before. Check BBB before you spend your money here.

I was looking to purchase a replacement mattress and foundation. I checked my Consumer Reports and the Saatva is rated very high for my size and side sleeping. I sent an email to Saatva requesting the weight of both items and within 24 hours I received an email stating the exact weight of each piece. I am former military and Mr. Andre did not disappoint me. Great return email and to the point. I will purchase from Saatva. Just want the facts, Mam!!!!

I chose Saatva over dozens of other mattress companies after extensive research. I have not yet received the mattress, so I cannot yet comment on the quality of their product. However, my order was delayed due to a factory material shortage. I understand that things happen, but I had to chase down the information myself over the course of several days, experiencing a significant lack of communication follow-through. I would have appreciated an update directly from the Saatva company, rather than tracking it down myself. From what I understand, I will receive the mattress relatively soon, and the product should be very high quality.

Purchased the latex hybrid mattress as it portrayed the characteristics I needed in a mattress. It’s been 2 weeks and can say that I’m extremely satisfied with the performance and quality. Longevity we’ll see. Communication in the company, both internally/externally, is subpar.

We purchased a Saatva mattress about a year ago and have never looked back. It’s absolutely the best mattress we’ve ever had. And after a year, it’s still as good and as comfortable as the day it arrived. We’re both in our 60’s and wake up every morning without stiffness or discomfort — something we never experienced with other top-shelf brands. Our Saatva mattress makes crawling into bed in the evening the best time of day! Thank you for creating a wonderful product; we’ll never purchase a different brand.

I ordered my bed/mattress in the middle of September. Of course, it was noted there may be delays due to COVID-19… understandable. However, I received notification from SAATVA that the mattress was delivered to the distribution center on October 16th and would likely be shipped in 24-72 hours. We were excited and got rid of our bed after about 5 days. After reaching out to customer service several times, we found out today.. the 26th (10 days later) that our bed was not shipped… not in distribution… not even through production and there is NO TIMETABLE. They offered a meaningless little discount and we sit without a bed. We’ll see what they can do to expediate and if we decide to stick with SAATVA but not very impressed. Also received an e-mail my mattress was out of production on 10/12. #19000697605

We ordered the classic king 11.5 firm mattress back in may. We had it delivered towards the end of June. We were sleeping on top of the line temperpedic king nine year old mattress. What a difference! We were waking up stiff and sore on the temperpedic. Now we wake up on the Saatva feeling refreshed. Gloria with the Saatva company was very helpful choosing which mattress to get based on our age, what positions we sleep, and how we feel when we crawl out of bed. Thank Saatva! And Thank You Gloria!!

We’ve had our Zenhaven mattress for just over 6 months and are thrilled with it. My wife and I are constantly telling each other how much we love our bed. We use the luxury plush side, and the support is wonderful. Neither of us sleep on our stomachs, but find the mattress very comfortable both on our sides and backs. While we had never spent so much money on a mattress, as I did more research I discovered that the Zenhaven was actually quite reasonably priced, and the 180-night trial set me at ease. In the end, I figured if the mattress lasts us 15 years, it will have cost each of us less than $0.40 a night, a very small price to pay for a good sleep. In summary, this is the best mattress we have ever owned, and we highly recommend it.

Summary Version: Ease to order online: 5 out 5 (no issues) Delivery time: 1 our of 5 (because they would not update us) Product: 1 out of 5 (came in a box which was not advertised anywhere) Customer Care: 1 out of 5 (Not able to read the room and needs hand holding on follow ups) Initially starting out Saatva was responsive and nice to deal with. Answered our questions, etc. Once they got our money, they disappeared. We had to call multiple times when we would get our mattress, and no-one would give us any answers. After nearly a month of lack of communication, we called them again and they said it was on the way (the fact we had to call them instead of them responding to us should have been a red flag… but we gave them the COVID benefit of the doubt that they were overwhelmed). Finally we got our mattress… in a box. We were pretty frustrated because we were avoiding the box mattresses and no-where was it mentioned that it came in a box, but we tried it anyway. The delivery people didn’t know how to set up the mattress (white glove delivery = help the delivery people set it up). My wife is highly sensitive to odor emissions (which is why we were avoiding box mattresses) and every time she would attempt to use the mattress she felt her lungs closing. So we decided to contact customer service. She chatted with someone only and they said sorry and they would issue a full refund if we wanted to return it. She attempted the mattress a few more times over the course of a month and no improvement. So I called AND emailed Saatva and did not receive any responses for over 2 weeks. So I tried to call again, and got hold of someone that was defending the fact that the mattress is not a mattress in a box (what?!?)… I responded that it is a mattress and it came in a box, and then she went into the semantics of why it isn’t a mattress in a box, and I cut her off saying she is only making me more frustrated and that I don’t care about this detail, and she proceeded to tell me that I was wrong and that it was not a mattress in a box to which I was at the end of my rope and told her “I don’t give a ****!” She promptly put me on hold and gave us a full refund and said they will be there in about a week to pick it up. I felt like I was talking with comcast.

I bought my first saatva last year after much research. I have a lot of significant issues with my back and spine. It helped relieve enough pain so I could sleep. I moved at the start of the pandemic and ended up with a different mattress that I was told was the “best” for a bad back. Quite a bit more expensive. Since then I have felt like an 85 year old in a fifty something body. I finally wrote the other mattress off and got another saatva. Best move I ever made! If you have back issues, this is your mattress!

Have an issue with the mattress I just received. Causes me to sweat during the night. Agent offered to send me a pad to assist in dissipating body heat. Hope it works. Customer service empathetic and patient in listing to my issue. I was impressed.

You are so right that one cannot judge a mattress from 5 minutes in a store! We have bought three of your beds now, and absolutely recommend them to our friends. Love the commitment to eco-friendly materials too. Better in all ways than Tempurpedic and European Sleep Design, both of which we have owned. We were also lucky enough to inherit a Saatva bed from a home sale recently. Also, your guarantees and customer service are stunning. One drawback-PLEASE start making split CA king sheets. Your sheets are insanely comfortable and we would love to use them on our CA King adjustable beds. Thank you for making great beds!

After sleeping in the guest bedroom for three years because the master bedroom mattress was literally 30 years old, I finally caved in and bought a new Saatva classic innerspring queen size mattress in luxury firm. I am now in heaven! I was skeptical of purchasing without trial, but the reviews online and the 180° day guarantee convinced me. I had put off the purchase for years because I loathed the thought of shopping and dealing with mattress sales people. I read every review on the site and the only real decision was firmness. I would say the luxury firm is slightly softer than the mattresses in upscale hotel chains like Hilton and Marriott. It took me a couple of weeks to adjust to that and I initially thought I wouldn’t. But now I love it and crawling into the bed is cozy and decadent! Ordering was a breeze. I called on Labor Day weekend at 12 midnight Pacific time so got right through. Delivery was about two weeks later, earlier than expected and they set up the mattress and removed my old one. I have already referred friends to Saatva. I couldn’t be more satisfied with my purchase, the price was extremely fair and a task I have been dreading is now done for years. Absolutely, 100% recommend Saatva. No problems, no concerns, no reservations!

SAATVA is truly an outstanding company in the world of purchasing a mattress on the Internet. They are transparent, sustainable and the customer service goes above and beyond. It’s my first night sleeping on the new bed, so maybe my opinion is impartial, for now I can rest assure with their 180-night trial that I’ve made the right decision!

For about a year I was waking up with aching shoulders and lower back pain. I do have arthritis in my SI joint, so I just marked it up to that. However, our mattress was 18 years old. HORRIBLE! I started looking for a mattress and sent 2 back in my search. I was discouraged. Two friends in different parts of the country recommended Saatva. I purchased it solely on their recommendations. I am so pleased! I was a little nervous, because it was a bit firm when I received it. After sleeping on it for 8 months now I can say I LOVE this mattress. I purchased the Classic Luxury Firm (not pillow top). Some of the reviews stated that it softens as you sleep on it, and it is absolutely true. For the past week I have been saying every night to my husband, “I LOVE THIS MATTRESS!” He laughs and says, “I know, you said that last night.” This is the one. Go ahead…..buy it!

I researched mattresses for over 3 weeks. I have back and neck issues. I took the Saatva quiz to find my mattress and I have never been happier! I wake up with no pressure points, I sleep better and don’t wake up during the night. I am so very happy! Thank you for a quality product and great customer service

Saatva was great to deal with. However, the subcontracted local delivery team was a nightmare (Fleet Street Courier, Boise, ID).

Every morning I would wake up achy, sore and stiff from a brand name mattress that didn’t hold up to its promise. One morning, I just couldn’t stand it any more and immediately did extensive research on the best mattress that would accommodate my family, including our two dogs (sometimes). Saatva had the best ratings out of all the five other brands that I was considering. My chat experience addressed many of my initial questions, then I decided to call and place my order. That also was a great experience. I got a call just a couple weeks later that my custom mattress was ready for delivery. Even the delivery guys were great as they removed the old and set up my new mattress in just a matter of minutes. That night I slept on my new king sized Saatva mattress (along with the mattress cover, organic cotton sheets and king sized pillows). When I woke up the next morning (OMG!), I thought that I had dropped into a new body overnight because I woke up feeling rested and had NO pain! The very next morning I excitedly called Saatva and spoke to Alan in customer service to let him know that I was way beyond pleased with my mattress because I had physically felt so much better already. I could never put a price on the value of how much better I really do feel each morning now… so, for my own health and well-being, this purchase was totally worth every single penny spent! Excellent customer service from beginning to end. Thanks, Saatva!!!

Beyond any company I have dealt with, pure support and professionalism!

We love our Saatva mattress. It was delivered (white glove) and the delivery people were great during this Covid pandemic. Masks, gloves etc. We have had the mattress about 5 months and we are getting the best sleep we ever had. The mattress is comfortable, doesn’t sleep hot and it is beautiful. We are both in our 70’s so have slept on a lot of mattresses in our lives and wish we had had this mattress. The company is responsive and had no problems with online experience.

DO NOT ORDER FROM THIS COMPANY! They do not answer their phone. I ordered a mattress, they said they attempted to contact me for delivery. They did not I called them when they did not show up for delivery. I called several times and emailed. They answered an email a week later then put me in touch with the company they sub out to for delivery. That company was shady. the guy who answered the phone did not know they delivered mattresses. I made several calls and I mean several to reach out to them for delivery. My mattress arrived a month later than it was supposed to. It was not comfortable. I had to chase them to get it returned and refunded for 3 weeks. They Saatva did not answer the phone. I sent numerous emails asking for return. I got a response and the company employee did not refund or schedule a return. I placed a dispute through PAYPAL and then Saatva said they can not refund due to the dispute. I called PAYPAL they informed me SAATVA has to work out or they file affirmative action. I called SAATVA and finally go through to another representative who informed me he would immediately refund me. GET ANOTHER MATTRESS ELSE WHERE

I bought the luxury firm I weigh 159 My husband weighs 240. I bought the mattress because the great review. I would not recommend this mattress if you have hip pain.It does make it worse . And it’s really firm. I really wished I would had done more research now I have a mattress I can’t use . I live in the mountains and it was very hard getting it delivered and it didn’t help the delivery man couldn’t speak English. So very unhappy.

This is life changing, the sleep I get on this mattress is really high quality, I wake up feeling rested. The only downside is that my 3 year old also loves our bed:) She used to come to our bed here and there, but since we changed the mattress, she is explicitly saying that our bed is so comfy.

So would I recommend Saatva ? Six months ago , we ordered a King Classic Luxury Firm. Best mattress we have ever owned. So we just ordered another for our son and his wife. And its not just the mattress. The entire process is exceptional -online ordering, online chat, and shipping. In my view, Saatva is one of the best run companies in America !

“If you are looking for a new mattress, I highly recommend the online company Saatva…It’s white-glove delivered, not rolled up in a box for you to wrestle, with a 120-day trial. I’ve never understood how people buy a mattress after laying on it for 2 minutes in the store. I spent my first night on the Saatva mattress, and had the best night’s sleep in not just months, but years, probably ever! I have back/hip issues that keep me in a low level of aggravation, and I think I might be a nicer person now because of this mattress.”

Outstanding customer service team. We are extremely impressed with their services.

I researched a LONG time before finally ordering because I couldn’t decide between the soft and the plush firm. I went with the plush firm. I made a mistake. The mattress made my hands and feet feel like they were on pins and needles all night. I called and was provided a mattress pad for free and was told to check the mattress again in a month to see if it was now soft enough to remove the pad. I was very impressed! When it came in, I put it on the bed and now sleep like a dream!! The culprit was pressure points on my shoulder and hip.I couldn’t be more pleased with the craftsmanship and customer service. Thank you!

We have had our mattress for about three weeks now, and it is really amazing. It’s incredibly comfortable, and the shopping and delivery experience went off without a hitch. I highly recommend the mattress! My problem was with the mattress pad that I ordered at the same time. After a month without hearing a peep about the mattress pad (and having already been charged for it), I contacted customer service. Only then did I learn that it was backordered. I received no email letting me know, there was no indication on my receipt or in my account information — there was no way to figure this out other than contacting customer service. The person I spoke with finally was very nice, and I was assured that the order would be shipped soon. I waited for a while and then contacted customer service again to cancel my order. My problem was not with the fact of the back order, it was that my credit card was charged 6 weeks earlier for a product that was not in stock and that I never received any notification–ever–about the status of the product. I would not purchase anything other than a mattress based on this experience. Again, this was so different than my experience with the mattress itself, which was great.

We were in need of a new mattress in the midst of the Covid 19 virus. None of the local mattress stores were open and we had not even considered ordering online. Well, we researched every online mattress firm extensively and decided to choose Saatva. From the day we ordered to the actual delivery (approximately 2 weeks) we were kept in touch with the process of the construction and eventual delivery every step of the way. When the mattress and foundation arrived, we were more than pleased! The delivery and set up were seamless. They even helped us with the bedding. We are seniors and this was a real plus for us. The mattress has been beyond our expectation. We almost hate to get out of bed in the morning. We purchased the softer one and it is just perfect. Definitely not too soft! We would highly recommend Saatva to anyone who is looking to purchase a quality mattress.”

I was not familiar with Saatva until I read about the company in my chiropractor’s newsletter. I had been looking for a quality mattress for a few years, but could not decide on one since I was so disappointed with my last purchase. The reviews were great and my chiropractor is terrific, so on his recommendation, I purchased the queen luxury firm. I love it!! The delivery and set up team were great and my back felt better the very first night. I ordered the mattress pad and it arrived beautifully packaged. I am happy this is an American company that is also environmentally friendly. Highly recommended!”

You have the best mattress in the world, we bought a calif. King and a double and had them for 3 years and they are the best. We had a friend sit on our bed and she bought the King with the bed frame and the works!

just perfect – a rarity these days keep safe

This company is top notch and truly cares about their customers. They bend over backwards to accommodate. Customer service is fantastic.

Ease of order and customer/sales support are knowledgeable and very helpful on what I need.

My wife and I received our Classic Plush Soft mattress a couple of weeks ago and it is so comfortable we don’t like to get out of bed. I traveled for many years for business and loved staying at Westins with their Heavenly Beds and our Saatva is even more comfortable than those. looking forward to many years of comfortable sleep and just hanging out in bed!

Prior to selecting the actual bed I was going to buy, I called customer service as I wanted more information on selecting the bed. They were very helpful and didn’t try to upsell me, they just answered all my questions! The ordering process and the delivery process were seemless, both were excellent! My bed is wonderful! I have had it now for over 5 years and it is still very comfortable. Saatva also has a referral program where both parties are rewarded….another awesome program, with the same customer service. My hope is that when it is time for me to purchase a new bed, I will be able to have the same service!

We purchased a Saatva mattress about a year ago and have never looked back. It’s absolutely the best mattress we’ve ever had. And after a year, it’s still as good and as comfortable as the first day. We’re both in our 60’s and wake up every day without stiffness or discomfort — something we never experienced with other top-shelf brands. Our Saatva mattress makes crawling into bed in the evening the best time of day. We’ll never purchase a different brand.

I first purchased I guess it was the firm could not sleep on it but I did as they said I used it for 2 months call and exchanged it of the soft if you are expecting a soft mattress don’t buy a Saatva you will be disappointed it’s been a good 6 month and it is not soft still very firm.

Good customer service but either unintentionally misleading stated firmness or possible inconsistencies with production. Wanted fairly firm mattress and I though Firm that’s 8/10 on the scale of firmness with 10 being a tabletop should be plent . It wasn’t. I suspected that by mistake I got luxury firm but after a phone call it was confirmed that I did get the firm one after all. It wasn’t bad but unless you’re laying level on it, it’s mostly useless. Sitting on it you sink in, on your stomach reading your elbows will bury deep in the mattress. Returned it and got Tuft and Needle (supposedly 7/10 firm) for $550 less and it is firmer, yet super comfy and plush!

We’ve only had one night on the mattress so far so this review is about the ordering and delivery process for now. I think I lucked out in terms of the turnaround. First impressions were great. We ordered the 11.5” king sized plush soft mattress since I like a mattress with some ‘hug’ since I’m primarily a side sleeper.

BACKGROUND
We tried the Tuft & Needle king mattress but decided it was much too firm, even with a memory foam mattress topper. After the T&N mattress didn’t work out, we went to Sleepy’s and seriously considered a $3,600.00+ Kingsdown mattress. We couldn’t pull the trigger even if the $750 T&N king mattress didn’t work so after reading tons of reviews, decided to give the Saatva at try, especially since we figured out we actually prefer coil mattress over foam ones.

ORDERING
I ordered the mattress on the night of 10/13/15, received a call the morning of 10/15/15 from a Saatva Team Leader confirming my order including specifications and making sure I measured the frame I was using, and received a confirmation email from the Saatva rep shortly after. The rep was friendly and made sure I knew she was there to help if I thought of any additional questions. She told me I would be contacted shortly after to coordinate the delivery.

SCHEDULING
Sure enough I received a call maybe half an hour later from another rep from the delivery company on behalf of Saatva. She asked if the following Wednesday but I asked if there was any chance we could get it delivered on a weekend and she put me on hold for a minute or so. I think I lucked out because they put me in for the Saturday just two days later, 10/17/15. She explained that they delivered anytime between 8 AM to 9 PM but that I’d receive another call the day before the delivery with a time window.

I received 4-5 calls the next day confirming delivery. It was a bit much. I missed one automated one and called back to receive the info. I then got another from an actual person and I confirmed everything with her. There was then another one with an automated message and I confirmed receipt of the call… and then missed two additional calls, presumably about the delivery again.

DELIVERY
The time slot was 4 hours but I did receive a courtesy call 20 minutes before they arrived which was well within the time window. The delivery took maybe 7 minutes at the most. They brought the mattress upstairs for us, laid it on the frame, and took the plastic wrap with them.

Will update the review once we have more nights on the mattress.

UPDATE: Still happy with the mattress! Only complaint is that I sometimes feel my fiance turn, but this could also be partially attributed to our bed frame (we do not use a box spring). I am not experiencing any back or neck pain and am still very much enjoying the ‘hug’ of the mattress that the plush comes with.

I wish I could go back in time and tell myself to not spend the money on my previous mattress and to just spend it and buy this amazing Saatva mattress. After my second child, I couldn’t go back to sleeping on my stomach so side sleeping it was. We ordered the 14.5” plush mattress. It’s like sleeping on a pillowy cloud but with support. It is so cozy and comfy and the supported sides work so well with my edge of the bed sleeping habits! But this mattress, it is worth the wait and you won’t be sorry you got it!

I ordered 2 mattresses from them, 2 weeks apart. I did this intentionally: I wanted the first one to arrive ASAP, but the second one was far less urgent. I told Saatva this. Instead, they delayed my first order until my second order was ready, so they could save on shipping and send them both at the same time. Shame on them. No true luxury company would try to save a few bucks on delivery fees, at the expense of customer satisfaction. In addition to their unbelievable claim that 2 mattresses ordered 2 weeks apart would be completed on the same day, they now expect the public to believe that the super fancy “white glove” delivery service (it wasn’t all that special in reality) costs the same whether they send the truck to me once, or twice 2 weeks apart. Do they really expect anyone to believe that?

Highly recommend. Purchased from Saatva in May. Absolutely the best mattress I have ever had! Previously had the select comfort bed (setting level 35.) Did not buy select comfort again because the foam broke down over 10 years and the area to sleep in is greatly reduced by the foam boarders around mattress including down the middle. First ordered the luxury firm based on sleep style recommendation of back and side sleeper. Found it to be too firm after one night so we changed it to the plush soft. Customer service was wonderful in helping us switch our order. The delivery and set up went smoothly. This bed is soooooo comfortable. We sleep great and wake feeling rested. Absolutely love it!

2 nights, and zero sleep. So for me the luxury mattress hasn’t been luxury at all. Will give it 2-3 weeks and return if feeling the same way. I had a memory foam mattress and slept well on it, but wasn’t good for adult activity. Switched up after hearing all the good reviews. Love the customer service, but not enjoying my sleep. I’ll post back in a few weeks. Feel like Al Pacino in that movie Insomnia.

We just had the most pleasant mattress buying experience in store at the 966 3rd ave location. There was no pressure to buy and the sales rep Drew was very friendly and knowledgeable. Thanks again and we look forward to our mattress delivery!

We purchased our first Saatva back in 2014, when the Company was still growing and new. What caught us first was the price, and second was the promise of great customer service and product. Recently we upgraded into a new Saatva from our original as we found it to age a little sooner than expected. I spoke to a rep and without hesitation we set a plan in motion to get us into a better mattress that over time Saatva has improved upon. While the original was great, they knew there was more work to done and improvements to be made. We talked about the warranty program, and true to their word we came to a price to get us into a better option and more improved mattress. Funny enough, for our second delivery the guys who rang my doorbell and greeted me where the exact gentlemen who delivered my first one those 6 years prior. “We love this company, they are GREAT!” is what they said when we recognized each other. I can’t say enough about this company, I am so pleased we gave them a try that many years ago. We will be Saatva owners for life! JJH & RCH Washington, DC

UPDATING review for Saatva Luxury Firm purchased almost a year ago…When we initially got bed we enjoyed it very much. Now, almost a year later, we are both finding we have more aches than not in our backs/hips. We did put a 2inch foam mattress pad on to help add some cushion, but……. At this point next week we are going to put the boxes and top mattress in mattress bags and store, in outside room til we can sell it an maybe get 1/4 of the price back. Switching to a foam mattress or sleep number. There is sinking starting on each side, even though every 3 months we rotate the top mattress.

This is by far the most luxurious, comfortable mattress we have ever had. Not only do we both get a great night’s sleep, but my long-term back pain is gone. Saatva went above and beyond with customer service, as well. I ordered the 14.5” king mattress. When it was delivered, I just felt it was too high for me. Even though it was entirely my mistake, Saatva replaced it with the 11.5” mattress for only a $79 delivery fee. I couldn’t believe it, but they just wanted me to be happy. And I am!!! I will be a Saatva customer for life. Highly recommend!

We ordered an Amalfi headboard/frame with our king size Saatva Classic mattress. Turned out it was too tall to fit up the stairs to our bedroom so we switched it out for a Minori. After the Minori was installed we noticed a slight defect/gap in the upper left corner of the headboard. Called Saatva and they arranged for a replacement – no problem. I offered to send pictures of the defect to see if they could send someone out to fix it but was told they did not need it, would just have a new headboard made to be reinstalled. My only regret in dealing with this company as far as the quality of their products and the way they stand behind them is that we only needed the one bed. Highly recommend Saatva to anyone looking for a new bed. They really lived up to all the great reviews we saw when researching our new bed.

I recently purchased a Saatva Luxury Firm king 11.5″ mattress, I was reluctant to purchase a mattress on line, but everything went well. I ordered on Sept 24th came out of production Oct 8th and delivered on Oct 12th. They removed my old Sterns & Foster that was 6 years old {junk} and I paid a lot more for it. I first read about this mattress 6 years ago when I was looking for a new one for my Motor Home but went with a bed in a box (big mistake). Next year may order another. I sleep through the night and awake feeling refreshed and it’s done miracles for my back pain plus I had shoulder surgery 15 years ago and that is the side I sleep on all night. I’m truly HAPPY with my purchase and I hope others might read this and it might help them in their decision to purchase a SAATVA mattress. Don’t hesitate, you won’t regret it!! “LOVE IT”

I am going to give this three stars to average out the one star I give it for comfortable. My wife hated it and the coils dug into my side and put my arm to sleep. We bought the plush. It was not a particularly good mattress compared to those you’d find in Sears or Macy’s. Price was good and it does not sleep hot like Tempurpedic. This may not be so for other buyers, but it made us unhappy, especially in light of the many positive reviews.

With that said, the marketing and customer service is excellent. They want and heavily solicit good reviews. As a result, they go above and beyond if you are not satisfied. This shows integrity and savvy marketing–you are less likely to get the really negative reviews and boost your positive ones. So–they are skewing the playing field, but in a reasonable way and one consistent with wanting to please consumers.

We really love this mattress and my husband and I are both sleeping very well. I was afraid to order a mattress on line but Saatva gives you a 75 day trial and I felt that if we didn’t like it we could return it without any problems. We also bought a new comforter set and our bed looks beautiful. I would highly recommend this mattress.o We have always bought Beauty Rest but this mattress is by far the best.

I’m very happy with this mattress — it is the perfect blend of firmness and give. I have recommended it to my parents, both of whom have complained in the past of hip and back problems. I also really appreciate the sustainability aspect of the mattress — considering how much “memory foam” ends up in landfills, I definitely feel better about the quality and materials of the Saatva mattress over the cheaper brands.

I ordered a queen mattress, adjustable bed and a mattress pad, and I love all 3 pieces. Best service Ever! I ordered the classic in the softest one. I am a side sleeper and have had problems with pressure points. I still needed firmness for my back. I called them to ask about a topper to make it even softer. They sent me one and I got it in a week. It is perfect! One call does it all. Absolutely the best customer service ever. They really care about you and how you sleep . Look no further!

We were interested in replacing our tired old mattress after 12 years – when new, it had felt like we were floating on a cloud. I was inclined toward a soft plush Saatva but the sales rep suggested that, based on my description, we might prefer the medium luxury firm. We received it a month ago. On the positive side, it sleeps cool, which is nice. On the negative side, this is nothing like floating on a cloud. It’s more like lying on a board. When I sleep on my side, the side I’m lying on gets numb and aches. My lower back hurts every morning. My arms tingle. It’s miserable. I called after 3 days and the rep strongly suggested that we keep the bed for a month – let the foams relax and we’ll get that experience we wanted. Well, it’s been a month today. I phoned today and they are trading it out for a soft plush for $99. But I think they should have offered to do it for free, since I originally wanted a soft plush but after the conversation with the original rep a month ago they convinced me that the medium was right for me. Now I’m worried about the soft plush but we’re willing to give it a try.

I also have to say that I wasn’t thrilled with customer service today. First, on online chat, I corresponded with Ariel. She had to send me to the phone line to make the exchange. On the phone I spoke with Ashley. I complained about my level of discomfort, and she went to great lengths to assure me the problem was with my personal preference and not a fault in the mattress. I explained that I had originally expressed interest in a softer mattress, but she said again that she wanted to be sure I was aware that mattress comfort is subjective and that nothing could have ensured our comfort, and that as a courtesy, that the company will exchange the mattress now for only $99 redelivery. No, Ashley, it’s not a courtesy; it’s part of your sales policy and part of why I bought Saatva. I knew after 3 days that I was miserable and you guys asked me to keep the bed for a month, which I have. Please now don’t start trying to convince me that the bed is fine and it’s not your fault. Just agree to exchange the bed and tell me you’ll be there for me if I need you after I try my new bed too. One last thing – I’m not a complainer, ordinarily. (So if I seem cranky now, I’m sorry but maybe it’s because I haven’t had a decent night’s sleep in a month!)

I was told about this mattress by my industrious and frugal niece who had been thoroughly researching mattresses on line. She purchased a Saatva and said she had been ‘sleeping like a rock’ ever since it arrived. What also appealed to her was that it is a totally organic product. After a little research of my own, I decided to follow her lead and purchased my own Saatva. The first night I was slightly alarmed because it was firmer than I had expected and was used to. But after that initial night I became very enamored of this lovely product. I have been sleeping on it for a month now and feel so much more well rested! Additionally, some of my aches and pains seem to have diminished. I suffer from lots of arthritis and believe the wonderful support this mattress provides has helped enormously! I adjusted to the new level of firmness very quickly and now would not go back. I highly recommend Saatva’s flagship Luxury Firm mattress. You avoid all the confusing rhetoric of the sales people at the mattress stores as well (and sometimes bait and switch tactics). If you are in the market for a new mattress, you can’t go wrong here….

Thanks for your email. Several years ago, I bought one of your luxury king size deep sided mattresses. I was so pleased with it that when my granddaughter needed a mattress, I talked her out of paying a lot of money for a furniture store mattress and gave her mine. So, I purchased another one from you and again, I am thoroughly pleased. I’m very glad your business is doing well. Just FYI, initially, it was your video showing how the mattress was put together that really sold me on it. It just said comfort and support to me, and sold me.”

“We were a bit dubious about buying a new mattress on line, but, it turned out to be a painless experience and we are so happy with the mattress, delivery and customer service. Before deciding on the purchase, we did a chat and then, a further telephone call with customer service to ask more questions. Delivery updates were sent to us–from processing order to manufacturing progress to date and time of home delivery. The delivery men were professional and courteous (and wearing masks as required). Our first night sleeping on the Luxury Firm mattress was a transition from our previous mattress and we slept fitfully, but after that first night, we had no trouble adjusting and getting a good nights sleep. Our backs have thanked us. In fact, we have been wondering what took us so long to purchase a Saatva mattress. “

Highly recommend. Purchased from Saatva in May. Absolutely the best mattress I have ever had! Previously had the select comfort bed (setting level 35.) Did not buy select comfort again because the foam broke down over 10 years and the area to sleep in is greatly reduced by the foam boarders around mattress including down the middle. First ordered the luxury firm based on sleep style recommendation of back and side sleeper. Found it to be too firm after one night so we changed it to the plush soft. Customer service was wonderful in helping us switch our order. The delivery and set up went smoothly. This bed is soooooo comfortable. We sleep great and wake feeling rested. Absolutely love it!

I am 70 and have slept on airbeds, futons, waterbeds, memory foam, springs, and the ground. I needed a new bed as I was going to have spinal fusion surgery so after doing some looking around, I chose the Saatva. From the time the guys carried it in and set it up I was all over it. The best bed I have ever owned or slept in. I am so glad I bought it. A friend from Virginia Beach bought one recently as well. She loves it. Go get one.

Saatva delivered our Flagship Luxury Firm mattress today. Their web-site states “3. Free mattress removal You don’t have to worry about disposing of your old mattress. Our delivery team will take it away for free”. They did not take away our old mattress and the delivery team stated it was because we did not request removal. The delivery team was two good guys and said they would be responsible for disposing of the old mattress. I failed to check the box on the order requesting removal. Now I do have to “worry” about removing the mattress. I would suggest that the #3 box quoted above should warn that you must be certain to check the box on your order requesting removal. A Saatva representative said they would refund me $50.00. The cost to haul away the mattress by a second party is $150.00. Beware!! Simple web-site clarity by Saatva would resolve this problem. Now of course I am concerned about their return policy and their warranty validity. “Did I check the right box?”

They honor their sleep trial. I have 2 Saatva mattresses and am very happy with both of them.

I suffer from an acute, chronic back condition as the result of three surgeries. I find it extremely difficult to locate a place for myself that doesn’t cause pain. Our very expensive, but worth the money, Shiffman mattress did the job until it hit the 12 year mark. My wife and I began investigating our options and for a fraction of the cost, decided on our Saatva King! My wife, who I swear was born in Missouri, the show me State, is skeptical of anything new or different, and complained about everything at first! After one night’s sleep she was convinced and in love, just like me, the very first night! No pain! Just a floating feeling, best described as Nirvana! Now, we both can’t wait to get into our our Saatva mattress as soon as possible, for the best night’s sleep, night after night!

Mattress is high quality at an affordable price, replaced a ‘number bed’ with this luxury firm, it is firm, yet cushiony, customer service is over the top in good service and their desire to make each customer happy. I especially liked that there is no ‘off gassing’ at all…….I worried about making an online purchase, but am so glad I did….take the leap, you won’t be disappointed!!!

Gloria from New York is well versed in everything Saatva!! I appreciate her so much and the fact that Saatva realizes that effective Customer care has to stay in the United States and they have to have knowledgeable employees like Gloria in New York. Gloria is more than able to help with the whole process!!

I ordered my first Saatva mattress and adjustable foundation about four months ago and was very pleased with the delivery and mattress. Because of my satisfaction I ordered a second mattress for our mountain house. The delivery process was horrendous. The people arrived over an hour past the window and then dragged the mattress across the ground through our garden instead of using our stairs. The mattress was damaged badly and Saatva agreed to replace it. The next mattress was scheduled for delivery and once again the service was late, this time three hours past the window. The service people spoke little to no English and were unable to communicate throughout calls regarding status. I called Saatva and left three messages about the experience and Saatva has yet (three weeks now) ever cared to return the call. I am extremely disappointed and expected better from the company.

When we contacted Saatva for information, we spoke to Ed Brians. Ed was so helpful with his recommendations. We were most impressed by the lengthy time he took to ask about how we were sleeping, what if any problems we were experiencing with our current bed, and what we were expecting of a new bed. He listened carefully and by the time we finished our conversation, there was no doubt that Saatva would soon be in our home. Our original Saatva was delivered years ago; our newest one, a few months ago. The delivery men were courteous, efficient, and very complimentary about Saatva and how happy other customers were when they delivered to them. They presented a very positive impression of Saatva. We anticipated the first night in the bed would not go so well as we might need to get use to sleeping on a new bed, boy-Oh-boy were we wrong! My wife Terri slept all night waking up refreshed and pain free. She couldn’t believe how comfortable our new Saatva was and that she didn’t feel me tossing or turning at all. She slept an unbelievable ten hours, which was unheard of before our new bed! Where I normally only sleep about four hours (tortuously), I slept in a deep, peaceful, single position for seven hours; something I haven’t experienced for many years. I woke up without any of the usual pains, invigorated, and ready to face the day. A peaceful, healthy, and happy nights sleep. Unreal! We are so happy with our new Saatva. The handwriting is getting bolder on the wall. Amazon is the largest retailer in the world with no stores. Saatva has no stores. Amazon is a game changer for shopping in in our world. Saatva is a game changer for shopping luxury mattresses in our world. Ed Brians is a game changer for his remarkable style of talk and warmth in our world. I’m calmer, I smoke so much less and I sleep so much more and I know it’s my Saatva! Thank you.

We have the luxury King since Thanksgiving of last year. It’s a wonderful mattress. We don’t have any aches or pains getting out of it in the morning and just jump off like school children , refreshed and ready for the day. We are both in our 50- ies. I had back surgery due to severe sciatica and bulging disk 5 years ago. Our old mattress actually gave me more flare ups and it was a Tempurpedic , recommended by my Surgeoun. When we made the decision to try out Saatva it was a very scary decision not to be able to see it first or even experience the feel. But with the 30-60!daybtriwl and return policy we went for it.
We are so very glad we did. The best, most restful sleep with no interruption, just an extremely comfort sale and cozy bed. I used to read on the couch , but ever since we got this mattress , I just hop on it and that’s my ‘me’ time. Better than a massage. No need for stretching excersizes just husband, kittens and me in peaceful rejuvenating relaxation.
There is a small indentation where we both sleep but somehow it just caresses the body all in the right places. We have turned it around once so far but it’s really not necessary. There was never any chemical scent to it , just beautifully crafted , no need to use cushiony mattress cover , it’s just the perfect bed. I hope to have it for a very long time.Note to the manufacturers! Please , don’t change anything in the upcoming years.

Terrible communication and customer support processes. I tried getting some information about when my mattress would arrive, and had to talk with 5 people before I got half an answer that was helpful (I was given the phone number to the outsourced delivery company — yes, they outsource their delivery, which saves costs, I’m sure… but leads to many inefficiencies… it’s like one hand didn’t know what the other was doing.) All I wanted was an answer to when my mattress would arrive, and I always received the BS response of, “due to our product being in such high demand,” or, “our product is amazing and you’ll love it once it arrives”…. don’t tell me about how great your product is, just answer the question. Maybe I could confirm that the product is great, if it ever gets here. And maybe it is a good product, but I would NOT recommend this company, purely based on their inefficient in-house communication, and their non-answers to my questions. Oh, also, one representative called me 3 times asking how he could help, AFTER my issue had been resolved… and he hung up on me twice mid-sentence after I started providing feedback for his management team. This company does not like to be called out on their inefficiencies, which only exacerbates problems. Zero stars for Saatva.

Very professional and committed to customer satisfaction.

I don’t even think about my mattress or my lower back pain anymore. I had a top of the line memory foam mattress that was comfortable when I first got in bed. However I am a stomach sleeper, and I would wake up unable to move, because of low back pain. I LOVE this mattress. It took me months to decide. But when I considered cost, and organic materials I would be laying on Saatva was the best. And it’s comfortable! No back pain, no poisonous chemicals. It was delivered with 10 days of my order. Made in the USA. I would recommend this bed to anyone.

You make up your mind reading the reviews and asking questions. Customer service is there to answer your questions and to help you get the mattress that fits your needs. No pressure sales talks great bunch of people to work with and never once did they try to sale me a mattress. We have had our mattress for about 3 weeks and from the first night I slept better than I had in a very long time. My wife was not that fortunate it has taken her a little longer to get use to the firm mattress. She is starting to sleep better and longer now that she is getting use to the bed. I even catch her going in there and catching her a nap on her days off. I will say this we came off of a $3000 memory foam bed with a lifetime warranty and bought the Saatva Luxery Firm and wished we had done it a long time ago! I haven’t had it long enough to answer any durability questions but you can bet I will be as quick to let people know about how long it last as I was about how good it sleeps.

Outstanding customer service on a return. Painless!!!

Fabulous product, unmatched warranty with professional and empathetic customer service.

When I left a 35 year career as Creative Director for a major Advertising Agency my timing was perfect – the economy collapsed. I took a job with a major mattress chain creating campaigns to promote certain models.

During this period I visited a number of mattress manufacturers and was amazed that the same mattress meant to sell at a retail point of let’s say $2,000 would by a simple change of the name and damask become a mattress set for an optimum price point of $800. This is why it’s impossible for the consumer to comparison shop. If you find a mattress you like called “The Cloud” the store you’re in is the only store that carries that mattress with that name.

Right down the street that very same mattress may be selling for as much as 50% more or less – the selling of mattresses is unfortunately a shady business and the consumer suffers from it.

I’ll caveat the following by saying I am a research fanatic. It’s in my blood and it drives most friends and family crazy – I am unrelenting and I go over board. That said when my better half and I realized that neither of us were getting a decent nights sleep, with the exception for our two Old English Bulldogs who could doze off on a bed of nails. I was handed my orders to find a mattress and the search began.

During a web search I found the Saatva site and book marked it along with the dozen others I had saved. When I finally read through the web site I was struck by two thing:.

1) The site is brimming with valuable information. There is virtually no what we call in advertising “fluff” or “weasel words” it’s the best education about mattresses you’ll find.

2) Claims by Saatva are backed up with facts. spec by spec, apples to apples. In fact there is a comparison chart between the Saatva mattress and other high end mattresses. As an example one comparison of the Saatva at $899 shows that the Saatva actually surpasses an equivalent Kings Down Mattress which has an MSRP of over three grand.

I drove them crazy with endless telephone calls and I’m surprised the company didn’t take out a restraining order against me. What I found time and time again is that each person I spoke with knew the product inside and out. If I had questions about the coil system, the foam densities, the gauge of the springs they were answered. The few times there was a question that couldn’t be answered ( because no normal person would ask these questions) but that’s not me. I would be transferred to someone who could.

Never once was I pressured to buy. There is no “one time deal if you buy today” Pressure what so ever. Saatva means “Truth” and that’s exactly what you get.

Now about the mattress!

We purchased the King Size Luxury Firm it was delivered with lightning speed and the plastic wrapping is beyond protective – it’s closer to a Hazmat suit. When the mattress was placed in our bed frame – my spouse and I were both struck by how absolutely gorgeous it is. Quality touches abound. From the iron clad strong handles, to the intricate braiding on the sides. The deep tufted upholstered buttons make for an elegant and incredibly comfortable surface.

The Damask is pure 100% natural cotton both gorgeous in look and feel and the Damask ensures the mattress breathes. As far as support and comfort the Saatva mattress is brilliant. We haven’t slept this well, this deeply and woken feeling this good in years, and that’s a fact.
If you’re still reading this novel and aren’t comatose by this time, I applaud you. I promise to wrap this up in a minimum of 300 more pages.

The common thread between everyone at Saatva is passion.

Saatva promises silver but delivers gold and few mattress sellers, if any can make that claim. There is no single piece of furniture in the world that has such a profound effect on our health and well being. Our Saatva is the best investment we have made in years – and it’s Bulldog Approved!

Highest Recommendation