Douglas Mattress Reviews

The mattress ships with FedEx who claimed to have shipped the mattress, but it was not received according to concierge and confirmed by the security footage. This is of course not the fault of Douglas. However, when reaching out to discuss the missing package, Douglas refuses to do anything until FedEx completes their investigation, which will take a minimum of 5 additional days. They said they have mattresses available for expedited delivery in the case of issues, and I let them know we are currently without a mattress and will be for another week while this investigation completes. The employee scoffed and refused to do anything because sending out another mattress is “inconvenient to FedEx” as they’ll have two simultaneous orders. The chat customer service agent was similarly dismissive and rude, both seemingly prioritizing FedEx over the customer. I told them to just cancel the order and I will purchase a mattress elsewhere, but they refused to do a refund until the investigating is complete AND a new mattress is sent to us if it is not found, so the money will be tied up for another couple of weeks. Unfortunately a very disappointing customer service experience for with me Douglas.

Good price, good quality, great nights sleep

After 6 months sleeping on the Douglass mattress I can say it’s the best mattress we had. The quality is excellent, we recommand it without hesitation

Bed better than more expensive one we had previously

The mattress is perfect …feel very support by its firmness but it’s soft and foamy

I have always had foam mattresses, and have loved the! My last one didn’t last long enough and then I checked out Casper, Eddy and Douglas, did some research and thought Douglas the best. Easy order and delivery and the sleeping on it was a dream! I move all over the mattress to try different angles and positions…honestly the best sleep, I never want to leave it!

The bed frame is cheap abd unreliable for 500 dollars or whatever it costs. The bed however is pretty comfortable and ive been sleeping a lot better thanks to it.

Good bed, but it’s a lot softer than expected. I thought it was medium-firm, with more emphasis on the firm, so to help with my back issue but it’s softer than I thought. It is good for side and stomach sleeping though, so that’s awesome.

We don’t find it’s comfortable as we thought it would be.

I enjoy very much the Douglas mattress, first winter I didn’t need to warm up my bed, the temperature of the mattress is perfect, either during warm or cold season.

very comfortable. Only complaint, it could have been a little firmer for my taste.

Not too soft, not too firm, and doesn’t get hot! Great support for back and hips. I cannot believe the price point. I’ve paid twice as much for mattresses I’ve not been as happy with. Proud to support Canadian made products!

I have been shopping for a new mattress for a while and I am so happy I went with the Douglas! Super comfy and great support.

I wonder what the mattress is like. I ordered a mattress and foundation. It took over two weeks to get them. The foundation came with the wrong hardware set. 13 flange nuts and 52 screw missing. It will take another week to get the right parts. I wonder what the bed is like.

I’ve struggled with poor sleep for the better part of 10years. However, I’ve had consistently solid, restful sleep ever since this mattress came into our house. Personally, I give it a perfect 5-star rating across the board. Delivery was fast. Set up was ridiculously easy. No notable off-gassing. It’s even aesthetically pleasing in its shape and size; I felt a bit of a pang of regret having to put a protector and sheets on it… it looks beautiful out of the box. My only critique – not so much my own, but my wife’s – is that it is too firm. Now, I personally don’t mind it. I feel it’s just the right mix of firm/plush, but my wife likes a softer mattress. We purchased a king size for our cottage / Airbnb to test it out first, and we will likely purchase two twin xl for our king size at home. I’ll stick with exactly this, but if Douglas doesn’t offer a softer model in thaw twin xl, sadly we’re going to have to purchase the second one for my wife elsewhere. Which kind of stinks because this Douglas experience has been great!

I needed to replace my old mattress as I was experiencing bad back pain. I was hesitant to buy a mattress online that I had never tried but I’m very happy with my decision. The shipping & set up was super easy. Loved not having to leave my house. The mattress has been wonderful. No more back pain! I would recommend Douglas and would definitely buy one again.

I bought 2 x twins for our camping trailer as we have a short RV King. They are very slightly bigger than the original mattress but still fully functional. We decided to buy a queen for at home. We received the mattress damaged which was disappointing since we just finished a nightmare return with another mattress company. However, Douglas customer service was hands down the best customer service reps that I have ever dealt with. They were extremely quick to rectify the issue & generously compensated us for the hassle. I will be recommending them to all our friends and family, especially for the trailer mattresses since those can be a pain to find!

My husband finds the mattress not firm enough for him he sleeps on his back.

Comfortable. I feel rested when i get up. Not as achy as I used to feel in the morning

Queen mattress – teen sleeper

Must say I was a little skeptical, but I really like it!

I enjoy my mattress. It is like sleeping on a cloud. It molds to my body no matter what position I sleep in. I will only sleep on a foam mattress and Douglas is the best value for the money. It also has the longest warranty of any of the mattresses that I researched.

Husband: a bit softer than expected, and edges not firm enough. Wife: finally sleeping thru the night. Pick one LOL

A good mattress for the price. A bit too thin and firm for my ideal taste…my bones could use a bit more cushioning. A good mattress for sharing…I have no idea my partner is in bed with me at all.

Comfy mattress that keeps me cool! Would be better if it was thicker!

Since we got this mattress I wake up with a very sore stiff back, I feel this mattress is too firm

I purchased three pillows from the company. For some reason the pillows were abnormally lumpy. I have purchased pillows in the past and they were excellent. I have asked for a refund, waiting for a response, keep you posted.

I have owned some of the best names and mattresses at a much much higher cost than this Douglas mattress that I now own. Simply put this mattress is a far better value than anything I have owned before and allows me to sleep much better than I ever have. Highly recommend it.

I bought it for the guest room but find myself sleeping there.

This bed is amazing. It’s a little firmer than we were originally hoping/expecting but after having it for a few months it is definitely softer. We sleep better then we ever had before. My husband moves a ton and he finally doesn’t wake me up constantly. It super soft to touch and the perfect length for us! We would definitely purchase again for other bedrooms if/when needed.

After years trying to find a good mattress, The Douglas has done it. I have had a tough time finding something that offers the support I need, with the comfort of softness, and without making me feel sore in the morning. The Douglas mattress has meant restful sleeps without the aches and pains I have had with other mattresses.

The Douglas mattress is a good buy for the money. It’s comfortable and has a good amount of sink into the mattress. The edges could use more support as they do drop down considerably if you’re sitting on the edge. This doesn’t bother me though, as it’s still supportive enough to sit and put your socks on. I would like the mattress to maybe be a touch firmer, but its definitely ok. Keep in mind that I’m pretty muscular. I’m 5’7 and 220 pounds, so I’m sure that contributes to it. My parents have the same mattress and they have no issues as they weigh much less. I’d say for the money you can’t get a better mattress.

My Douglas mattress provides me with a great sleep!

Had reservations about getting a foam mattress but I have been singing the praises since. Amazing bed, amazing sleep, 10/10 recommend!

I love our Douglas mattress. It is just firm enough without being hard. You sink in to it’s softness without drowning. It provides good support for my achy back and we’re actually planning on purchasing two more for our kids! For reference, we also have an Endy mattress in our spare room – we both find it a bit too firm. The Douglas hits the sweet spot for us!

This is the 2nd Douglas we’ve bought…we LOVE them. Highly, highly recommend!

Best mattress I’ve ever slept on. Both my spouse and I love this mattress. Every night feels like we are sleeping in a luxurious hotel. It is firm enough for support but soft enough to sink into. I honestly get excited to get into bed every night as I know I will have the beat sleep. We have the pillows as well which are amazing. I have spent hundreds of dollars on pillows and all of them gave me neck pain. These pillows are magic.

Great mattress! We have small stairs but wanted a Kinh size bed and Douglas delivered…literally and figuratively 😉 the bed is firm, but not too firm. I don’t even notice when my partner gets up at night because I don’t feel the mattress move. Super happy, highly recommend Douglas!

Perfect all around mattress. Say goodbye to back pain! I’m a back sleeper and my partner is an all-around sleeper and the firmness is perfect for us. It’s comfortable and soft at the same time without feeling like you’re sinking at all. We also toss and turn on occasion , which used to be an issue but it is definitely no longer a problem for us. My only regret is not buying this mattress sooner! So if you’re on the fence, this is your sign. You need this mattress in your life!

If I was sleeping on this mattress alone, I think it would be a 3.5-4 star rating but as a mattress purchased for both myself and partner it’s been a bit disappointing. The positives, delivery and set up was easy, the mattress looks and feels very nice and we noticed very little off gassing. The single biggest problem, the mattress is too soft for my husband who suffers from some back issues. He is 6.3″ and 220lbs and since the day we started sleeping on the mattress he has woken everyday with a bad lower back. Sadly I think we will try a couple more weeks but this bed will most likely go back.

We have purchased 2 mattresses and are very pleased with the comfort and value.

I normally sleep on my stomach but because of surgery I am having to sleep on my back. I have been able to sleep comfortably both on stomach and back.

I should have done it earlier! Best mattress to sleep with a partner. And for the price, it’s really worth it. I recommend it

I have been sleeping on the Double Douglas mattress since September and I love it. The mattress is the perfect balance between cozy, firm and soft. I would definitely would recommend a bed frame that supports it. When I first bought the bed, I had just moved into a new house and did not yet have a bed frame or a boxspring. When the mattress was on the floor it was a bit too soft. But once it was placed on my bedframe it was perfect.

I like memory foam so I’m enjoying the Douglas quite a bit. My partner prefers a bit more spring so maybe a hybrid coil/foam bed would be the best option for him for a bed in a box. Amazing what you can order online these days.

I love our King size bed ! The medium firmness is perfect

Parfait! Aucun regret pour cet achat! Nous dormons tous bien et avons de la place (lit king)! Suuuuper confortable ni trop mou ni trop ferme! Sommeil récupérateur! Aucune déstabilisation ressentie lors du changement de matelas, on s’y est habitué dès la première nuit! Avec la housse imperméable (acheté séparément) c’est parfait, elle fonctionne vraiment. Pour avoir renversé un verre d’eau le matelas est resté au sec. Par contre le matelas viens deja dans une propre housse referma avec un zipper… y’a qua dezipper pour mettre a la laveuse (la section du haut) et rezipper par la suite j’ignore si cette dernière est imperméable comme celle vendu séparément

I love our new mattress! I Can’t feel mypartner moving and I’m sleeping way more soundly. However, on the First night I did notice bad off gassing! It woke me up several times. The next day i kept the window wide open with a fan on and walked allover it (as suggested on their faqs) also washed the cover & sheets & it’s now unnoticeable!! Happy about that and VERY happy with our purchase

We have friends who love the Douglas mattress, but it is not for us. We feel it is too firm and caused both me and my partner back pain upon waking every morning. We are also both edge sleepers and found that there was not enough edge support offered. May work for some people, but it wasn’t a right fit for us. We have emailed customer service to start our return process.

We were in the market for a new mattress. On the recommendation of our son, we purchased a Douglas memory foam. The mattress provides great support as we don’t wake up with sore hips or shoulders. The investment was well worth it. I’ve recommended the Douglas memory foam to my co-workers .

We weren’t too sure what to expect with this being our first phone bed. We’re extremely happy and ended up buying one for our oldest child for Christmas.

Matress is comfortable and much better than my old traditional style matress. Waking up with less aches and pains.

Great, so comfortable. Both of us was so surprised that it was so forming to your body. Plus waking up and not be stiff was fantastic

Sleeping better through the night. Not having to toss and turn so much. Not nearly as stiff in the morning.

Over all we’re happy with the mattress. Could be a little softer for a side sleeper.

Absolutely love our Douglas mattress! So comfortable! So convenient shipped right to your door. Ready to sleep on in minutes!!

Very much enjoying the podium adjustable bed and the Douglas mattress. Have an issue with breathing and use sleep apnea machine and had to start sleep on my back. This bed made the adjustment vey easy.

Still a bit too firm for my but hubby likes it. Definitely give it a few weeks before making a judgement. Overall happy with it.

Wish me made that change earlier from a coil mattress. Wow what a difference. A much much better sleep!

Ok first things first, unpacking was so fun! Watching it go from this tiny little wrapped up thing to a queen size mattress was the highlight of my 2020. The first time I laid on it was so comfortable and I was glad I purchased it. Im not going to lie, the first few nights my back HURT and I worried it was going to be a problem forever. After about a week I was used to it, and I’m sure part of it was due to the fact my old mattress was worn down to mostly springs with fabric over it. Now that I’ve had it for 6 months, I can honestly say I have no regrets. I love this mattress. I’ve recommended it to several family members now and I hope if you’re reading this and get one you like it too!! Some things to note about me so you can see if we’re similar: – I like a more firm mattress (too cushion-Y I can’t get comfortable) – I sleep with 2-3 pillows, a cat, and a snoring fiancé – I spend a loooot of time in bed

Our Douglas mattress compares pretty well with the Tempur-Pedic mattress we bought almost 10 years ago and for a fraction of the price. We’re very satisfied.

My sore back ain’t so sore anymore

We are very happy with our Douglas mattress!

Meh – it’s okay. It’s better than our 25 year old hard spring mattress but we think we’re going to use it as our guest bed. It’s a little too squishy for our liking

We love this mattress. It also has been our cheapest one to date. It isn’t hot like the first generation of foam mattresses. Happy

So far, thinks seem to be good. Only slept on it for two nights but I am comfortable and have slept well with no back pain.

After 8 months the bed is causing my husband a lot of pain. I find it too firm. May have to replace.

The most comfortable mattress I’ve had so far. It’s quite firm but also soft enough to not put too much pressure on my hips and knees. My back feels great, and I no longer have trouble sleeping through the night. I would recommend it 100%

I ordered bed frame from bricks. But Douglas king mattress is not perfectly fitted with the bed frame. There is a gap of more then a inch in side. No issue with the length. But the width is shorter then the standard bed frame.

I like my bed its been awesome But if you want me to keep posting my feelings about the bed better pay up for my advertising!

The mattress is very comfortable and moulds to your body nicely, Also helps with my sore back

This mattress has met and exceeded our expectations for quality. The firmness is med-firm to us, with nice give at the top layer but well supported underneath. I don’t like feeling like I’m stuck or sinking into a bed, but I’m also a side sleeper, and the firmness is great for this. It doesn’t sleep hot (which was a concern for us as this was our first foam type mattress), but just right. The motion control is fine. We made the right decision going with a Douglas mattress.

I love my mattress. I am sleeping way better, even in menopause

Love our mattress, two people can move and change positions without the other one feeling it through the mattress. Great support and comfort

Ultimately decided on the Douglas Mattress after sleeping on a competitor brand and waking up in complete pain due to the firmness. Douglas, in my opinion is medium mattress. It holds your body but also has enough give when you are in multiple positions. I sleep on my back side and stomach and am comfortable in all positions. Like many others have mentioned, the sides take a bit of getting used to when rolling out of bed….but all-in-all the transition to sleeping on this mattress was effortless from the first night.

Did off gas for a couple days is very comfortable. But does retain heat enough that we need to leave the window open.

We bought this mattress for our daughter’s first “big girl bed”- she seems really happy with it! We have tested it out too, and it’s quite comfy! I also like how it is light enough, which is helpful with making the bed!

Installation was easy and straightforward. Frimness is good.

Not a fair test as I have to get up several times per night to assist spouse (and my own needs). The bed feels supportive and comfortable. We can’t seem to keep the sheets in place with bed slightly elevated. The “free” mattress covers will need tensioning elastics under the mattress as they are currently bunching a bit on the top of the mattress.

We did a lot of research regarding the bed in a box concept. We settled on Douglas because we wanted a Canadian company. The mattress and both pre and post delivery communication has been excellent. So far the mattress has been very comfortable. This is the second one that has been purchased and will not hesitate to purchase additional product in the future.

We love the larger mattress and how we can’t feel each other moving in the night. I only gave 4 stars because the mattress was formed than expected.

We love our California king Douglas – two shift workers – best sleep we’ve had in years 🙂

It’s better than my old mattress but still find it compresses my shoulders and hips when I sleep on my side.

First time ever ordering a mattress through the internet. I liked what i read with the reviews, and ordered the Douglas mattress, it was easier than i thought dealing with Douglas, mattress arrived as scheduled. No hiccups! All honesty, overall sleep is 100% better than what its ever been. I have always slept on my sides, flipping from side to side due to sore shoulders. I am acually sleeping more on my back now. 66 yrs old and finally satisfied!! Thanks Douglas!

Unfortunately I’ll have to send the mattress back. I think the problem is I need a softer surface. I’m 5’5″ and weigh about 120 lbs so I’m petite and bony. I think most people would love the Douglas mattress but very light people may not. I think this is an exemplary company and I will be recommending this mattress to others regardless of my personal experience.

After a succession of expensive pillow top mattresses which sagged badly after only a few months, we decided to try a memory foam mattress. Research online led us to Douglas. After a long conversation with one of your customer service reps, who was extremely knowledgeable and helpful, we decided to buy a Douglas mattress. We have not regretted our decision. Both of us have experienced improved sleep quality. The mattress does not sleep hot like some other foam mattresses. We are very satisfied with our purchase.

I finally got the mattress I wanted. It’s been a month using with no complaints no back pain issues. I hope I do not get disappointed in near future and its life lasts longer!!!

Douglas has been one of the best purchases of our life. My wife was extremely apprehensive about our purchase and was reluctant for me to even open the packaging; however that all changed when she slept on it for the first night. She proclaimed it was the best sleep she’s ever had. The comfort level is so beyond a spring or coil mattress. You feel like you’re being hugged ever so slightly. We purchased the ergomatic adjustable bases as well and have enjoyed these. I will say we’ve not seen a decrease in my snoring but my wife has no issues falling back asleep in the middle of the night if she were to awake. My biggest complaint is not to do with the mattress but rather the adjustable base. There needs to be 4 side rails on each base. We have 2 Twin XL mattresses and bases and while these hold up to certain extra curricular activities the mattresses can slide apart in the middle making for some mood killing repositioning. Had there been 2 shallow rails on each side they may keep the mattresses together more to advise such issue. However with that said we do love the ability to raise, individually, our mattresses without impacting the other. Wamsutta Twin XL fitted sheets from Bed Bath and Beyond are perfect as well.

Really happy with it, much firmer and more comfortable with Douglas box spring which can be disassembled for move and is also great quality

I am really happy with the mattress. I don’t wake up every morning with back pain anymore.

This mattress is so great, it alleviated any back pain my partner and I had with our old mattress and we are getting the best sleep of our lives. I will be recommending this brand to anyone looking to get a new mattress for sure!

It is orefect when i first lyye down then it molds to my body .i personally think it needs to stay a bit firmer but my partner loves it

Very comfortable bed to sleep on. Great support.

Perfect bed. I’m a side/stomach sleeper and am fine with it. All future mattresses purchases for the house will be douglas

Mattress has completely lived up to its reputation. If possible, mattress us getting more comfortable. Wake up with less aches. Will get another one for guest room.